{"id":1730,"date":"2019-01-15T16:00:52","date_gmt":"2019-01-15T16:00:52","guid":{"rendered":"https:\/\/review-new.cameochina.com\/us-10-ways-to-improve-your-restaurant-service-in-2019\/"},"modified":"2019-01-15T16:00:52","modified_gmt":"2019-01-15T16:00:52","slug":"us-10-ways-to-improve-your-restaurant-service-in-2019","status":"publish","type":"post","link":"https:\/\/cameochina.com\/fr\/us-10-ways-to-improve-your-restaurant-service-in-2019\/","title":{"rendered":"10 Ways<span> to Improve Your Restaurant Service in<\/span> 2019"},"content":{"rendered":"<p class=\"cameo-published-date wp-block-paragraph\" style=\"font-style: italic;color: #666;font-size: 15px;margin-bottom: 25px\">Published: January 2019<\/p>\n<h3>10 Ways to Improve Your Restaurant Service in 2019<\/h3>\n<p class=\"p1\"><span class=\"s1\">Why do customers return to a restaurant? This is a great question, and one that often goes forgotten. Although \u2018delicious food\u2019 is certainly an aspect, some people return to the same restaurant every single week despite the menu remaining unchanged for many years. Often, the real answer to the question is customer service. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">More recently, it\u2019s become apparent that a personalized service wins over guests. For many years, the standard greeting in any restaurant has been;<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u2018<i>Hi, I\u2019m \u2018Enter Name\u2019 and I\u2019ll be your server\u2019 <\/i><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Now, we see the value of a tailored welcome. Especially for those who return frequently and make it possible to keep the restaurant open, they deserve more than a generalized (and mediocre!) service. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>Your Restaurant Service <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Before we look at tips to boost your restaurant service, we want you to think for a moment about what type of restaurant you run. Do we expect the same service in McDonald\u2019s than a fine-dining restaurant? Definitely not. In fact, the service is even less formal when getting a delivery. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Ultimately, there are lots of different types of restaurant and, therefore, restaurant service. Here are some examples; <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Buffet <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Fast food<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Fine dining <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Delivery <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Family-style dining <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Cafe <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Food truck <\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Furthermore, it\u2019s fair to say that there\u2019s a correlation between the prices on the menu and the restaurant service. The more we pay as customers, the more we expect in return. With this in mind, we highly recommend considering your own business and the level of service requested and expected from guests. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">On the other hand, there are general rules that apply to nearly every restaurant type. For example, servers should provide water, the food itself needs to be hot, and plates should be cleared at the right time (not while guests are still eating and not an hour after they finish!). Below, we\u2019ve listed some more service tips! <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>1. Lose the Script <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We\u2019ve hinted at this already, but scripts are a thing of the past. In fact, even chains and fast-food restaurant are starting to go with a more refined interaction with guests. If you need examples, just look at T.G.I Friday\u2019s and Denny\u2019s. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Rather than offering the same service to every single person in the queue, new members of staff are taught to pay attention to the body language of the customers. What\u2019s more, they\u2019re encouraged to make eye contact and make comments based on the conversation itself. This way, the service is a little less robotic. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>2. Read the Group<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">With groups in particular, waiting is a hard game. Without obviously staring at the table, you\u2019re trying to work out whether everybody is enjoying a jovial conversation, whether everything has slowed, and when you can approach safely. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Customers won\u2019t exactly tell their friends about your fantastic timing, but they will complain about poor timing. Therefore, we recommend teaching all staff members how to read a group. Are they interrupting or saving?<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>3. Don\u2019t Forget Speed<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Speed will always win; even with inexperienced servers, customers will walk away happy if their food and drink has been brought out as soon as it\u2019s ready. If you haven\u2019t done so already, investing in high-quality POS systems will help massively here. The whole process is much smoother, the customers enjoy a greater experience, and you should able to reduce the average turnaround speed for each table. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>4. Always Remain Polite <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Have you ever walked up to a table and then awkwardly stood behind while waiting for the conversation to finish? Don\u2019t worry, you aren\u2019t alone; some people are naturally timid when it comes to interrupting a table. Once method we\u2019ve seen take off in recent years has been a simple palm on the table; it\u2019s almost a \u2018sorry to interrupt, I just have something to tell you when you finish\u2019. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>5. Identify the Leader and Use Body Language<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Every table has one, and it\u2019s often by looking at body language that you\u2019ll find them. While some leaders will be the organizers, others will be the most senior and your servers\u2019 job is to identify them as quickly as possible. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If it\u2019s a family or a large social gathering, it\u2019s wise to start with the person who made the booking. Although they won\u2019t pay the full bill, they will take responsibility for apportioning it fairly to the attendees. For business events, the boss paying the bill will be the leader.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Often, this person will speak first as the server approaches; they may also ask a question on behalf of the table (about the specials, for example). <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In terms of communication, it\u2019s important to remember that servers can take advantage of body language. As many body language experts will tell you, it isn\u2019t our job to become the guests\u2019 new best friend. On the other hand, we also shouldn\u2019t be rude unnecessarily. Therefore, it\u2019s a balance that results in a smile, eye contact, and light conversation. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Remember, the reason why customers return to you and not the competition, aside from the food, is the restaurant service. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>6. Consider Potential Orders<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">How has your guest utilized the space on their table? Do they have a laptop sitting open in front of them? Through this one tip alone, you can make predictions about the sort of experience they require. If they are typing away on a laptop, they probably don\u2019t need to see an appetizer menu. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>7. Upgrade All Technology <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Your staff could have gone though the best training on the planet, but the customer will still walk away disappointed if the technology fails. For those on an old system, consider investing in the cloud because your reliability will increase instantly. Not only is it more reliable, cloud solutions also bring together rewards, marketing, loyalty programs, ordering, and other aspects of the business. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We mentioned earlier about having a \u2018smooth\u2019 service; you want the whole experience to be seamless for the visitor. With outdated technology that fails and disrupts the customer experience, this isn\u2019t going to end well. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>8. Deal with Children Correctly <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">There are some things you just don\u2019t do when a child is at the table; <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Hand them the dessert menu<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Put garnish on the plate when a parent has specifically asked for no greens <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Go above the parents and ask the child for their order<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">We all know that kids are the fussiest eaters (we were all the same many years ago!), so don\u2019t make it harder for the parents. By quietly slipping the parents the dessert menu and taking other small steps like this, they will appreciate the service so much more. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>9. Nail the Check Procedure <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">As we come to the end of this guide, we\u2019re at the end of the evening too. Dinner\u2019s over, dessert\u2019s eaten, yet nobody seems to be around to get the check. Just as we saw with poor technology, this has the potential to end a brilliant experience on a sour note. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">All over the world, you\u2019ll find different ways of dealing with the process. While some will wait for the customer to ask, others ask guests if they want a hot beverage after dessert; normally, a \u2018no\u2019 answer will then follow with a bill request. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you want to end the confusion and not leave it to chance, we love the idea of giving customers a check holder. Whenever they\u2019re ready, they simply put it on display and the server can take the check over. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>10. Always Evaluate Training <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Finally, we can\u2019t tell you how important it is to keep re-evaluating your training program. Make sure your materials are up to date, implement the suggestions we\u2019ve offered here, and ensure that all new employees have the tools they need to succeed right from the off.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Published: January 2019 10 Ways to Improve Your Restaurant Service in 2019 Why do customers return to a restaurant? This is a great question, and one that often goes forgotten. Although \u2018delicious food\u2019 is certainly an aspect, some people return to the same restaurant every single week despite the menu remaining unchanged for many years. 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