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Cameo China

Policies

Return / Exchange Policy

Effective: November 1, 2025

The following conditions apply to all merchandise sold by Cameo China and its affiliate branches.
Requests that do not meet these conditions will be denied. This policy applies to Cameo China US Inc.
and Cameo China Canada Inc. (“Cameo China North America”). For other regions, contact your local branch.

Order of Precedence: For any drop-ship order, the Drop-Ship Orders terms below control over
any invoice-based timelines or requirements stated elsewhere in this policy.

Quick Policy Summary

Item Policy
Packaging Original, unopened manufacturer packaging is required for all returns/exchanges — no exceptions.
Opened cartons, partial cases, mixed-condition cartons, or re-packed items are not eligible.
Drop-Ship Returns 0–10 days: eligible, no restocking fee (subject to approval)
11–20 days: may be accepted at Cameo’s discretion, 25% restocking fee
After 20 days: no returns accepted
Damage / Missing Must be reported within 7 calendar days of delivery (separate from returns)

Definitions

  • Delivery Date: the carrier-confirmed delivery date shown on the carrier’s proof of delivery (POD).
  • Dealer: an approved reseller authorized to represent Cameo China to end customers.
  • Drop-Ship Order: an order shipped by Cameo China directly to the end customer on behalf of a dealer.

Standard Orders

  • Written or electronic notice of a return/exchange must be received within ten (10) business days after the invoice date.
  • If returned merchandise arrives at Cameo within twenty (20) business days after the invoice date, the 25% restocking fee is waived, provided all return conditions are met.
  • Packaging Requirement (Absolute): All returns/exchanges must be brand new, unused, and in original, unopened manufacturer packaging. No exceptions.
  • Items received without original, unopened packaging will be rejected, not inspected, and no credit or replacement will be issued.
  • All return freight, insurance, and related costs are the distributor’s responsibility. Items damaged during return transit will be deducted from any applicable credit.
  • Cameo may require clear photos or videos of the items and packaging before any authorization is issued.
  • Fraud Prevention: Cameo may refuse or permanently restrict returns from any account submitting false, exaggerated, or unsubstantiated claims.

Drop-Ship Orders

Return Timeline & Restocking Fee

  • 0–10 days from Delivery Date: return request may be eligible with no restocking fee, subject to all requirements and Cameo authorization.
  • 11–20 days from Delivery Date: return request may be accepted at Cameo China’s discretion and is subject to a 25% restocking fee.
  • After 20 days: no returns accepted under any circumstance.

Packaging Requirement (Absolute)

All returns and exchanges, for any reason, must be in original, unopened manufacturer packaging — no exceptions.
This requirement applies regardless of cause, including but not limited to Cameo error, carrier damage, manufacturing defect, or incorrect shipment.

Any item received without original, unopened packaging will be automatically rejected, not inspected, and no credit or replacement will be issued.

Authorization, Documentation & Freight

  • Return authorization is required before any product is shipped back.
  • The dealer (or customer) must submit clear, time-stamped photos of product and packaging for review prior to authorization. Cameo may request an unboxing video to verify claims.
  • All return/exchange shipping and related costs are charged to the dealer. Dealer may recover such costs from their customer. Exception: Cameo error (as confirmed by Cameo in writing).
  • No claims are accepted for damage caused by improper handling, storage, or repackaging by the dealer or end customer.
  • Returns for buyer’s remorse, ordering errors, or color/lighting variance will not be accepted.

Product Verification & Damage / Missing Claims

  • Distributors and end users must verify carton count and product condition immediately upon delivery.
  • Damage or Missing Item Claims (7 Days): Any damage, shortage, or missing item must be reported to Cameo China within seven (7) calendar days of the Delivery Date (based on POD). Claims must include clear photos of product, inner packaging, outer cartons, and shipping labels. Failure to report within this timeframe will result in claim denial.
  • Damage/shortage claims are not considered returns and are subject to separate review and approval.
  • Record any exceptions on the carrier waybill at time of signing; failure to do so may result in claim refusal.

Drop-Ship Packaging & Handling Policy

Special Packaging & Handling Fee

A $5.00 per carton packaging and handling fee applies to all drop-shipping orders, regardless of the courier used —
including shipments handled through Cameo China’s carriers or dealer-arranged courier accounts (e.g., UPS, FedEx, Canpar, Purolator).

This fee covers the additional materials and labor required for extra packaging and protection to help ensure safe delivery of fragile dinnerware products.

  • The $5.00 fee is separate from any freight charges billed by the carrier.
  • The fee is charged to the dealer, not the end customer, and is non-waivable except in cases of Cameo China error.
  • Cameo China assumes no liability for loss or damage once the shipment has been collected by the carrier.

Product Decoration Advisement

Cameo China guarantees its dinnerware only in its original factory-produced state. If any product is modified in any manner
(including but not limited to third-party decoration, printing, re-glazing, or kiln re-firing), all implied or explicit guarantees become null and void
as of the moment of modification.

Open-Case Policy

  • Minimum Order: one (1) dozen per SKU.
  • Items packed 1–6 dozen per case: add a 10% surcharge to the list price before discount.
  • Items packed > 6 dozen per case: no surcharge.
  • Eligibility: Due to elevated breakage risk, open-case orders are not eligible for drop-ship service.

Sample Product(s) Guidelines

Policy: Cameo dinnerware samples are provided for evaluation purposes and remain Cameo China property.

  • Shipping: Outbound shipping may be charged at cost depending on destination.
  • Ownership: Samples must be returned or placed in an approved dealer display within 30 days unless otherwise authorized.
  • Custody: Dealers are responsible for loss or damage to samples while in their possession.
  • Cameo may decline sample requests from accounts with excessive, unreturned, or misused samples.

Privacy Policy (Summary)

Last updated: November 1, 2025

We comply with applicable privacy laws in Canada and the United States (including PIPEDA, CASL, and CCPA/CPRA) and GDPR where relevant.
For privacy-related requests, contact [email protected].

Contact Us

For any questions regarding these policies, returns, or claims, please contact:
[email protected]