Ordering Cameo brand dinnerware is fast and easy. All the products shown on our website (www.cameo.ca) are in stock and ready for order immediately.
Contact your local restaurant supply store and inquire if our products are available through their business. We work with a wide network of wholesale partners who are as dedicated as we are to providing the highest level of customer service in the foodservice industry.
If your local supplier is not one of our privileged network, don’t despair. Contact us by phone at 416-292-6080 or by email at sales@cameo.ca and it will be our pleasure to direct you to one of our trusted partners.
Cameo dinnerware is not available for direct order. Our priority is to connect each and every Cameo customer with an experienced sales representative to assist you with your order and to provide the after-sales service you deserve.
RAINBOW
Create a unique collection of hand-painted under glazed colored dinnerware that will exceed your customers’ expectations!
SPECIAL ORDER CONDITIONS
1. The minimum order quantity is one hundred (100) dozen
2. The minimum order quantity can be ordered in one of two distinct manners:
* an order may include up to maximum of five (5) different items, but all items must be the same color.
or
* an order may be composed of one item only, but can be ordered in a variety of five(5) different colors.
3. Choose one color that interests you from our selection on Page 19 of our catalog or provide your choice of a specific Pantone number
4. Send your selection of items and color to your choice of any of Cameo’s authorized distributors, or email to sales@cameochina.com
5. We will contact you to confirm details on pricing, color, sample preparation and approximate delivery date (normally 60 to 90 days)
6. Once an agreement has been confirmed concerning pricing, Cameo will proceed to produce a sample of each product to be ordered
7. Upon written acceptance of the sample products, your distributor will request a 50% non-refundable deposit before placing an official order with Cameo
8. After confirmation of your deposit, Cameo will discuss with you an approximate delivery date. The delivery delay may vary according to Cameo’s production schedule and the volume of orders received at particular times of the year. It would be advisable to order sufficient additional quantities of your items in order to maintain your required inventory levels during the re-order delay period.
9. Your RAINBOW dinnerware will be hand painted by one of Cameo’s expert craftsmen. Every Rainbow pattern order is completely unique. The uniqueness comes from the production technique of applying your chosen color by hand. In any artistic endeavour the artist’s brush technique and the related pressure applied during the application process, seasonal climate variances and other factors will produce a product that will not be identical from one individual piece to another. Also, you can expect that the finished products may vary slightly from the approved test samples.
Cameo’s Rainbow collection of unique hand-painted dinnerware will be an instant success. Your customers will be amazed at the experience that you have provided for them and they are sure to reward you with their compliments and their loyalty.
Onyx Special Order
Onyx is special black colour which Cameo very proud to bring to our customer and best of all is all Cameo China existing white items can make transformer into to “Onyx”. Just follow few step below you can have unlimited creation to realize you presentation.
1. Basic all white Cameo China items can be produce in black (Onyx) but we recommend to do the popular items to avoid the delivery delay. Please contact Cameo China sales team for more detail information.
2. The initial minimum order quantity is 20 cases
3. Replacement minimum order quantity is 10 cases
4. The production time will take from 3-4months
5. You distributor will request a 50% non-refundable deposit before placing an official order with Cameo.
6. After confirmation of you deposit, Cameo will discuss with you an approximate delivery date. The delivery delay may vary according to Cameo’s product schedule and the volume of orders received at particular times of the year. It would be advisable to order sufficient additional quantities of your items in order to maintain your required inventory levels during the re-order delay period.
All orders will ship from our main warehouse in Toronto.
Orders are prepared immediately upon reception of the official Purchase Order from our wholesale partners and are often ready to ship within 24 hours. Cameo ships directly to the distributor of your choice and from there each distributor will advise you of the shipping delay for your individual location.
Orders are shipped via trusted transport companies, which maintain high quality control methods. This ensures that all Cameo merchandise is handled efficiently and effectively in order to benefit you: our valued customer.
Unfortunately no direct pick-up service is available at our warehouse. Your orders will be available once they have been delivered to the distributor of your choice.
Tracking information is available upon request by the distributor. This provides up-to-the-minute shipping information and can provide a framework for the timing of final delivery.
Cameo dinnerware is distributed across Canada from our Toronto location.
All Cameo dinnerware are commercial-grade products produced in our own factory.
Items shown on our website are identical to the products you will receive.
All sizing, packaging and ordering information is available through our website or your distributor.
Product dimensions, sizing and capacity are as precise as possible, but if you need more detailed information do not hesitate to contact us or your distributor for assistance.
The entire Cameo team is at your disposal to help with all of your needs. Check the “Contact us” link for all the ways to get in touch with us.
www.cameo.ca is the most complete source for all things Cameo. However if you cannot find the information you need to complete your order or you need further information about our product lines please do not hesitate to contact us!
If you notice any discrepancy with the order you receive please contact your distributor. We are also available, but your local sales representative will have the up-to-date information about your particular order.
If you receive damaged goods please report the problem directly to the transport company that delivered your order. Take pictures and document all problems. Your sales representative will work with us to resolve any issues in as brief a period as possible
If you have trouble finding a distributor for your region please contact us directly and we will ensure you are referred to an experienced and competent wholesale partner.
Product Donation Requests:
Cameo believes it is important to give back to the communities in which we operate and each year we are proud to support many of charitable events and organizations through our promotional mug donation initiative. We especially love helping kids and aspiring new Chefs!
Requests are considered on a rolling basis and fulfilled based upon adherence to our requirements.
Donation Eligibility Requirements:
Cameo is proud to support charitable events and organizations through product donations. Organizations with approved requests will receive six(6) promotional mugs worth one hundred ($100) dollars.
The following types of requests will not be considered:
Individual requests
Political causes, candidates, organizations or campaigns
Advertising, marketing or promotional materials
Please Note:
We are not able to fulfill requests placed less than eight (8) weeks in advance of the event deadline date. If your request is submitted properly, you will receive a confirmation email. To speed up this process, please be sure to only submit your request once. You will receive a reply within 6-8 weeks.
Donation Process:
Fill out the ONLINE APPLICATION.
Other Information:
Cameo reserves the right to deny any donation request
All donations are at the discretion of Cameo